Privacy Policy

Trewac Forge ("we", "us", "our") is an Odoo implementation partner. Our registered business contact is hello@trewac.com. This policy explains how we handle personal data collected through our website (trewac.com) and in connection with our services.

We collect personal data only when you voluntarily provide it to us. This includes:

• Contact form submissions — name, work email, company name, team size, and any message you include.
• ROI Calculator — work email address submitted to unlock results.
• Discovery call bookings — name, email, and any scheduling information.
• Usage data — anonymised analytics (page views, referral sources) via privacy-first analytics tools that do not use cookies or collect personal identifiers.

We use collected data solely to:

• Respond to your enquiry or discovery call request.
• Send the ROI report you requested (one email only, unless you opt in to further communication).
• Improve our website and services using aggregated, anonymised analytics.

We do not sell, rent, or trade your personal data to third parties.

We process your personal data on the following legal bases:

• Consent — when you submit a form or unlock the ROI report, you consent to us contacting you in relation to that request.
• Legitimate interests — to respond to business enquiries and improve our services.

Form submissions are stored in our CRM (Odoo), hosted on secure infrastructure. We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. We retain contact data for no longer than 2 years after last interaction, or until you request deletion.

We use the following third-party services, each governed by their own privacy policies:

• Odoo CRM — for storing contact and lead information.
• Vapi — if you interact with our AI voice assistant, your call may be processed by Vapi's infrastructure in accordance with their privacy policy.

We do not use Google Analytics, Facebook Pixel, or other tracking cookies.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email hello@trewac.com. We will respond within 30 days.

We do not use tracking cookies. Our website may set a strictly necessary session cookie for form functionality. No third-party advertising or analytics cookies are used.

We may update this policy from time to time. Material changes will be noted by updating the "Last updated" date above. Continued use of our website after changes constitutes acceptance of the updated policy.

Questions about this policy? Email us at hello@trewac.com.